Basic and advanced telecom and networking product training to increase sales competency
Since 2001, the client is a trusted provider of scalable, reliable and secure data centers and connectivity solutions. With 40 enterprise-class facilities across three continents, the client is heavily invested in improving its brand value through continuous employee performance improvement. The client provides a variety of cloud and connectivity solutions to over 100 Fortune 1000 companies worldwide.
We evaluated the existing knowledge and content structures available with product managers and engineers of different teams. We proposed to use the David Merrill’s Task Centered Instructional Strategy as the guiding principle of this networking product training. Being a content-first strategy, it is prescribed as highly effective in areas involving technical learning.
The networking product training is developed using learning paths, Telecom 101 and IX Product Series. Learners would begin with the basic 101 series and then progress into the advanced product series after acquiring desired proficiency.
Potrayals as against information
Subject matter, especially technical topics can be represented in two ways: as information or as portrayals. Information is general. We chose to use portrayals (real-world examples) representing a specific instance of the information in a specific form. We used portrayals to help learners perceive information applied as in real-world examples (demonstration/ illustration). Content or information was transformed into Knowledge Objects thereby presenting kinds-of or how-to information in a combination of auditory, visual and textual forms.
We used customized animations using vector illustrations and flat icons to present the content in a real world context. This approach presented visual scenarios using appropriate backgrounds and foreground components.