Employees and Students- CLO’s first customers
Customer emotion is the #1 factor in customer loyalty. Treating employees as first-hand customers helps CLO teams increase employee or student loyalty throughout their learning lifecycle.
Traditional managed learner service models often emphasize the utilitarian aspects of effectiveness and ease rather than emotion- how interactions make customers (employees and students) feel. At Forward Eye, we are helping CLO teams implement a managed support model that focuses on the learner’s emotional experience.
- Learner Experience Management
- Learner Helpdesk Support
- Platform Technical Support
- Managed learning services